Return/Exchange Policy
RETURN POLICY
ALL SALES ARE FINAL. We do not accept returns for refunds or store credit. Please be sure that the correct sizes, colors, and quantities are in your cart before finalizing your purchase.
In-store purchases cannot be exchanged via mail.
EXCHANGE POLICY
ALL SALES ARE FINAL. We do not accept exchanges. Please be sure that the correct sizes, colors, and quantities are in your cart before finalizing your purchase.
*Exchanges may be considered for mistakes on our part and/or damaged/defective items.
If you would like an exchange due to receiving an incorrect item, such as a different size from the one ordered, please contact us at kylierosefashions@gmail.com or through the contact form within 5 days of receiving the incorrect product. After receiving the incorrect item, we will examine it and notify you by email during business hours. If you are entitled to a replacement, we will ship the replacement, dependent on inventory**.
If you would like an exchange due to receiving a damaged or defective item, please contact us at kylierosefashions@gmail.com or through the contact form within 5 days of receiving the damaged or defective item. After receiving the damaged or defective item, we will examine it thoroughly and notify you via email. If you are entitled to a replacement due to receiving a damaged or defective item, will we replace the item, dependent on inventory**.
All items must be in the same condition as it was received: unworn, unwashed, tags intact, and in the original packaging. We will not accept items that have been worn, washed, and/or damaged.
*ANY ITEMS AUTHORIZED FOR AN EXCHANGE CAN ONLY BE EXCHANGED ONCE PER ORDER*
**ANY EXCHANGES DEPEND ON THE AVAILABILITY OF INVENTORY. **
We DO NOT accept returns or exchanges on custom dresses/items, made-to-order dresses/items, and bridal dresses. Please refer to our sizing chart to ensure that the correct size/measurements are being ordered.
We do not accept returns or exchanges on sale items. ALL SALES OF SALE/ CLEARANCE ITEMS ARE FINAL.